Privacy Policy

PUDO Connect Ltd
Effective Date: 25 October 2025

1. Introduction

Welcome to PUDO Connect ("PUDO Connect", "we", "our", or "us").

PUDO Connect is an on-demand logistics platform that connects customers with independent drivers for transport, delivery, and man-with-a-van services.

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using the PUDO Connect mobile application, website, or services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Customer Information

We may collect:

• Full name

• Email address

• Phone number

• Delivery addresses

• Payment information

• Profile information

• Device information

• Location data

Driver Information

We may collect:

• Full name

• Email address

• Phone number

• Vehicle information

• Driving licence information

• Insurance details

• Vehicle registration details

• Bank account information (for payments)

• Background verification information where applicable

3. Location Information

To provide delivery and tracking services, PUDO Connect may collect real-time location information from customers and drivers.

Location data may be used to:

• Match drivers with delivery requests

• Calculate delivery routes

• Provide real-time tracking

• Improve platform performance

• Prevent fraud and abuse

You can disable location permissions through your device settings; however, some services may not function correctly.

4. Payment Information

Payments may be processed through third-party payment providers such as:

• Stripe

• Paystack

• Other approved payment processors

PUDO Connect does not store full payment card details on its servers.

Payment providers manage payment information in accordance with their own privacy policies and security standards.

5. How We Use Your Information

We use personal information to:

• Create and manage user accounts

• Process bookings and deliveries

• Facilitate communication between customers and drivers

• Process payments

• Provide customer support

• Improve our services

• Send service-related notifications

• Detect and prevent fraud

• Comply with legal obligations

6. Sharing Information

We may share information with:

Drivers

Customer information necessary to complete deliveries, including:

• Name

• Contact details

• Pickup and delivery locations

Customers

Driver information necessary to complete deliveries, including:

• First name

• Vehicle details

• Delivery status

• Driver location during active jobs

Service Providers

We may share information with trusted providers for:

• Payment processing

• Cloud hosting

• Mapping services

• Analytics

• Customer support

Legal Requirements

We may disclose information where required by law, court order, or regulatory authority.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information.

These measures may include:

• Encrypted communications

• Secure cloud storage

• Access controls

• Authentication procedures

• Regular security reviews

However, no system can guarantee complete security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Certain financial and transaction records may be retained for longer periods where required by law.

9. Your Rights

Under GDPR, users may have the right to:

• Access their personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where applicable

Requests can be submitted using the contact details below.

10. Cookies and Analytics

The PUDO Connect website and application may use:

• Cookies

• Analytics tools

• Performance monitoring services

These technologies help us improve user experience and platform performance.

11. Children's Privacy

PUDO Connect services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Third-Party Services

Our platform may integrate with third-party services including:

• Google Maps

• Firebase

• Stripe

• Paystack

Use of these services is governed by their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be published on our website and/or mobile application.

Continued use of the platform after updates constitutes acceptance of the revised policy.

14. Contact Us

PUDO Connect Ltd
Ireland

Email: naijalocci@yahoo.com

Website: www.pudoconnect.ie

Data Protection Requests: naijalocci@yahoo.com